Service Under Maintenance

North American PoPs Operational
Ashburn, VA (IAD) Operational
Atlanta, GA (ATL) Operational
Chicago 1, IL (ORD) Operational
Chicago 2, IL (CHI) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (LAX) Operational
Miami, FL (MIA) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SJC) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dubai, UAE (DXB) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (JNB) Operational
London 1, UK (LON) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (CDG) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (VIE) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (ZRH) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago 2, Chile (STC) Operational
Sao Paulo 2, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HKG) Operational
Jakarta, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Manila, Philippines (MNL) Operational
Melbourne, Australia (MEL) Operational
Mumbai, India (BOM) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TPE) Operational
Tokyo, Japan (TKO) Operational
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Imperva Management Portal- Configuration Changes Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
DNS Protection Operational
JSONAR Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Cloud WAF Replication Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Taipei, Taiwan (TSA) - May 2025 Under Maintenance
Vienna, Austria (GRZ) - May 2025 Under Maintenance
Johannesburg, South Africa (QRA) - June 2025 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(MMS-3820) - Scheduled update to Cloud Security Console May 11, 2025 May 11, 2025 05:00-06:00 UTC

The Cloud Security Console will undergo a scheduled update on Sunday, May 11, 2025, between 5:00 and 6:00 UTC.
During the maintenance, customers might experience login issues to the Imperva management portal and authentication issues using the API.

Customer sites, zones, and network segments will remain available and protected during this time. We apologize for any inconvenience this may cause.
Posted on Apr 29, 2025 - 16:55 UTC

[ICM-3581] Planned Maintenance on the Imperva data center in San Jose, CA May 11, 2025 05:00-15:00 UTC

Maintenance on the San Jose, CA data center will be performed on Sunday, May 11th, 2025 at 05:00 UTC. We expect to complete the maintenance by Sunday, May 11th, 2025 at 15:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Apr 30, 2025 - 13:00 UTC

[ICM-3590] Planned Maintenance on the Imperva data center in Tokyo, Japan May 12, 2025 16:00-22:00 UTC

Maintenance on the Tokyo, Japan data center will be performed on Monday, May 12th, 2025 at 16:00 UTC. We expect to complete the maintenance by Monday, May 12th, 2025 at 22:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on May 01, 2025 - 14:43 UTC

[ICM-3595] DXB to DWC PoP Migration – Dubai, UAE May 12, 2025 21:00 - May 13, 2025 07:00 UTC

As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the DWC - Dubai, UAE PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in DXB – Dubai, UAE. Imperva will be migrating all services and customer traffic from our DXB PoP to our DWC PoP, and decommissioning our DXB PoP during a scheduled maintenance window, which will begin on May 12 at 21:00 UTC, and complete by May 13 at 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This may require modifying ACL or firewall configurations to allow ICMP traffic from the new IP addresses. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Posted on May 05, 2025 - 19:39 UTC

[ICM-3591] Planned Maintenance on the Imperva data center in Singapore May 13, 2025 18:00 - May 14, 2025 00:00 UTC

Maintenance on the Singapore data center will be performed on Tuesday, May 13rd, 2025 at 18:00 UTC. We expect to complete the maintenance by Wednesday, May 14th, 2025 at 00:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on May 05, 2025 - 15:10 UTC

[ICM-3621] TPE to TSA PoP Migration, Taipei, Taiwan May 14, 2025 17:00 - May 15, 2025 03:00 UTC

As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the TSA - Taipei, Taiwan PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in TPE Taipei, Taiwan. Imperva will be migrating all services and customer traffic from our TPE PoP to our TSA PoP, and decommissioning our TPE PoP during a scheduled maintenance window, which will begin on May 14 at 17:00 UTC, and complete by May 15 at 03:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This may require modifying ACL or firewall configurations to allow ICMP traffic from the new IP addresses. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Posted on May 08, 2025 - 16:32 UTC

[ICM-3627] Essential Maintenance on the Imperva data center in Cape Town, South Africa May 15, 2025 22:00 - May 16, 2025 06:00 UTC

Maintenance on the Cape Town, South Africa data center will be performed on Thursday, May 15th, 2025 at 22:00 UTC. We expect to complete the maintenance by Friday, May 16th, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on May 09, 2025 - 11:19 UTC
May 10, 2025

No incidents reported today.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
[INC-831] Hong Kong (HKG) Data Center Issue
Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
May 7, 19:51 UTC
Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
May 7, 19:18 UTC
Update - Due to an issue in the data center traffic remains rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
May 7, 12:48 UTC
Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
May 7, 12:15 UTC
May 6, 2025

No incidents reported.

May 5, 2025
[ ICM-3579] Essential Maintenance on the Imperva data center in Hong Kong, Hong Kong
Completed - The scheduled maintenance has been completed.
May 5, 20:42 UTC
Verifying - Verification is currently underway for the maintenance items.
May 5, 20:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 16:00 UTC
Scheduled - Maintenance on the Hong Kong, Hong Kong data center will be performed on Monday, May 5th, 2025 at 16:00 UTC. We expect to complete the maintenance by Tuesday, May 6th, 2025 at 02:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Apr 28, 17:00 UTC
[INC-829] Imperva Management Portal DNS Protection Zone Page Issue
Resolved - The issue has been resolved and services has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
May 5, 09:46 UTC
Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
May 5, 09:06 UTC
Investigating - We have discovered a potential service degradation, affecting the Imperva Management Portal. The DNS Zone page on the Management Portal is displaying errors and/or not responding. Customer sites are still fully protected by DNS Protection at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
May 5, 08:12 UTC
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025
[INC-828] Imperva Management Portal Cloud WAF Issue
Resolved - This incident has been resolved.
Apr 30, 11:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 09:53 UTC
Update - We are actively working to resolve an issue currently affecting service availability in the Imperva Management Portal.
Our technical teams are fully engaged and investigating the root cause. We will share further updates as more information becomes available.
Apr 30, 09:44 UTC
Update - We have discovered a potential service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 30, 08:57 UTC
Investigating - We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 30, 08:23 UTC
[ICM-3550] Essential Maintenance on the Imperva data center in Amsterdam, Netherlands
Completed - The scheduled maintenance has been completed.
Apr 30, 05:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 22:00 UTC
Scheduled - Maintenance on the Amsterdam, Netherlands data center will be performed on Tuesday, April 29th, 2025 at 22:00 UTC. We expect to complete the maintenance by Wednesday, April 30th, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Apr 23, 06:38 UTC
Apr 29, 2025
[ INC- 826 ] Madrid, Spain (MAD) Data Center Issue
Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 29, 07:48 UTC
Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 29, 07:42 UTC
Update - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 28, 16:03 UTC
Update - We are continuing to work on a fix for this issue.
Apr 28, 16:00 UTC
Identified - We have identified an issue in the Madrid, Spain data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 28, 15:33 UTC
Apr 28, 2025
[ ICM-3579] Essential Maintenance on the Imperva data center in Osaka, Japan
Completed - The maintenance was cancelled and will not take place as announced
Apr 28, 21:04 UTC
Scheduled - Maintenance on the Osaka, Japan data center will be performed on Monday, May 5th, 2025 at 16:00 UTC. We expect to complete the maintenance by Tuesday, May 6th, 2025 at 02:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Apr 28, 16:55 UTC
[ICM-3532] Essential Maintenance on the Imperva data center in Osaka, Japan
Completed - The scheduled maintenance has been completed.
Apr 28, 20:35 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 28, 20:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 15:00 UTC
Scheduled - Maintenance on the Osaka, Japan data center will be performed on Monday, April 28th, 2025 at 15:00 UTC. We expect to complete the maintenance by Monday, April 28th, 2025 at 23:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Apr 21, 20:21 UTC
[ICM-3537] Essential Maintenance on the Imperva data center in Miami, FL
Completed - The scheduled maintenance has been completed.
Apr 28, 08:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 05:00 UTC
Scheduled - Maintenance on the Miami, FL data center will be performed on Monday, April 28th, 2025 at 05:00 UTC. We expect to complete the maintenance by Monday, April 28th, 2025 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Apr 21, 14:11 UTC
Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

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